MEMBERSHIP TERMS AND CONDITIONS
1 Information about us and these terms and conditions
1.1 We are La Ross Aesthetics Ltd, a company incorporated in England and Wales with company number 12528691, whose registered office is at 20-22 Wenlock Road, London, England, N1 7GU.
1.2 When you submit a Gold Card membership application through our website sign-up form (see link here (Membership Form), that Membership Form will be subject to these terms and conditions (T&Cs). The Membership Form, together with the T&Cs, form the Agreement between us and you. Please read these T&Cs carefully before you sign-up and start to use your Gold Card membership as these will apply to your use of it.
1.3 When we refer to “you” or “your” in these T&Cs, we mean the individual named on the Membership Form.
1.4 You can contact us by telephoning our customer service team at 01634 300 950 or by emailing us at
1.5 You must be at least 18 years of age to become a Gold Card member.
1.6 The minimum membership term is 12 months.
2 Membership Form
2.1 The Membership Form is an offer by you to become a member of our Gold Card membership scheme subject to these T&Cs. Your Membership Form is only accepted when we process your payment and confirm acceptance in writing to you, at which point your Gold Card membership (Membership) will begin. We reserve the right to refuse to accept any membership application for any reason.
2.2 You must ensure that the information you provide to us (including the details on the Membership Form) is correct (and inform us if any information changes) and co-operate with us in all matters relating to your Membership.
2.3 Your Membership is personal to you and you may not transfer your rights or obligations under the Agreement to any other person without our prior written agreement.
3 Membership and Benefits
3.1 During, and as part of, your Membership, you will have access to benefits and content available in the Gold Card members area on our website and otherwise made available by us (Benefits).
3.2 To access and take advantage of any Benefits available through the Gold Card members area on our website you will need to register for an account through our website. As part of that process you will be provided with a username and password. You must treat such information as confidential and you must not disclose it to any third party.
3.3 We reserve the right to suspend or terminate your account at any time if we reasonably suspect you are in breach of any applicable terms of access or this Agreement.
3.4 If you know or suspect that anyone other than you knows your username or password you should promptly notify us at
3.5 We continually review and update our Benefits, and reserve the right to amend, remove or replace any Benefits as we see fit.
3.6 We make no guarantee that access to our website or the Gold Card members area will be uninterrupted or error free.
3.7 We may provide information on, referrals to, or discounts or recommendations for, products or services provided by third parties. We have no control over those third parties, or their products or services, and we are not responsible for those third parties or their products or services. You use the products or services of such third parties at your own risk and any contract will be with them, and we are not responsible for your relationship with them.
3.8 Any content provided as part of our Benefits is for general information and guidance only. Although we make reasonable efforts to update content, we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it. Before acting on such content, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. We make no representations, warranties or guarantees, whether express or implied, that the content provided as part of our Benefits is accurate, complete or up to date.
4 Duration, fees and payment
4.1 Your Membership runs for 12 months (Membership Term) and this Agreement shall automatically expire at the end of the Membership Term.
4.2 Your Membership fee is set out on the Membership Form, and is payable either on a monthly or annual basis depending on the payment option chosen by you on the Membership Form. If you chose to pay on a monthly basis, the Membership fee is broken down into 12 equal payments, payable in advance of each month during the Membership Term. If you chose to pay on an annual basis, the Membership fee is payable in full in advance.
4.3 We only accept payment by direct debit, credit card, bank transfer or card payment.
5 Your right to cancel the Agreement because you have changed your mind
5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Consumer Contracts Regulations) you may cancel the Agreement within a period of 14 calendar days (Cancellation Period) from the date we have confirmed acceptance of your Membership.
5.2 You must inform us of your decision to cancel by using one of the following methods within the Cancellation Period:
5.2.1 Calling us on 01634300950; or
5.2.2 Sending the attached Model Cancellation Form or other written notice to us by email to ; or
5.2.3 Sending the attached Model Cancellation Form or other written notice to us by post to: 1 cleveland road, Kent, me7 1qe
5.3 On valid cancellation in accordance with this clause 5, you will be entitled to a full refund of any monies paid by you for the Membership.
5.4 Refunds will be made using the same method of payment as you used for the purchase (including to the same originating bank account) and will be paid within 14 calendar days of you informing us of the cancellation.
5.5 Your right to cancel under this clause 5 and obtain any refund will be lost if you use your Membership during the Cancellation Period and any of the Benefits have been provided to you.
5.6 For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.
6 Your right to end the Agreement because we have done something wrong
6.1 If you are ending the Agreement because you have a legal right to end the Agreement because of something we have done wrong you must notify us in writing and the Agreement will end immediately and we will refund you in full any sum you have paid which relates to the period after the date of termination.
7 Our right to end the Agreement
7.1 We may terminate this Agreement if
7.1.1 you do not make any payment to us when it is due; or
7.1.2 you break any other important term of our Agreement.
7.2 Where we terminate this Agreement for the reasons set out in clause 7.1 we shall notify you of this in writing and the Agreement shall end immediately. You shall not be entitled to any refund of money paid, and, where you are paying your Membership fee on a monthly basis, the full amount that remains outstanding shall become immediately due and payable by you.
8 Consequences of ending the Agreement
8.1 Where the Agreement ends, for any reason, your Membership (as well any rights to use or enjoy Benefits, including access to the Gold Card members area of our website) will automatically terminate, our and your liabilities as at termination shall be unaffected, and clauses which expressly or by implication survive termination shall continue in full force and effect.
9 Data protection and security
9.1 Details of how we protect and use personal data are set out in our privacy notice at
10 Intellectual property rights
10.1 We (and/or our licensors) own or license all copyright, trade marks, designs rights and other intellectual property rights in the Benefits and any other content made available by us, and we grant you a licence to use such content in accordance with this Agreement for the purposes of your Membership.
11 Limitation of our liability
11.1 Nothing in these T&Cs excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
11.2 If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Agreement was made, both we and you knew it might happen
11.3 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to your Membership, whether express or implied.
11.4 Membership is for your own personal use and is not to be used by you for any commercial or business related purposes. If it is we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12 Changes to these T&Cs
12.1 Where it is necessary to change these T&Cs, we shall give you at least 14 days' notice. If such change materially alters your position as a consumer, we shall give you the option to cancel your Membership and receive a refund of any monies paid by you which relates to the period of the Membership Term after the date of termination
13 Governing Law
13.1 These T&Cs are governed by English law and you can bring legal proceedings in respect of your Agreement with us in the English courts.